Shipping Policy

 I'm in the United States, How long will it take to receive my items?

All of our orders ship within 24-48 hours of receiving your payment except on weekends. Occasionally, some orders may take a little longer.

Please allow 3-5 days or 7-10 days depending on where it ships from for standard delivery.

A tracking number will be uploaded and a confirmation email will be sent to your registered email address. We ship from our Asia Pacific warehouse.

I'm outside of the United States. How long will it take to receive my items?

Depending on the destination of the package, customs, holidays, and other delays, shipping times can vary.

On average, standard shipping is 7-12 business days to Europe and 15-25 business days to other countries. Countries may see similar or slightly longer average shipping time depending on your location. 

The estimated shipping time will show during checkout. Please note these are estimates and shipping times can vary depending on the seasons.

Around half the time is spent reaching the destination, while the other half is spent being routed to the proper facilities before making it to the customer in the destination country.

Will I receive a tracking number once my item ships?

For all orders, a tracking number will be emailed to your registered email account within 48 hours. Please make sure your email address is up-to-date.

As your package is in route, you will receive notifications to keep you posted
 

When will you ship my order?

Our shipping costs differ depending on where the order is shipping to and how fast it’s getting there.

Our shipping costs differ depending on where the order is shipping to and how fast it’s getting there. You can check out our 
delivery options table.

 How do I track my shipment?

There are a few ways to track your standard shipping delivery.

We recommend using our website to track your order.

Please check your email to locate your tracking number.

Returns / Exchanges

How do I start a return?

We would be more than happy to issue a full refund for our products.

Please make sure it's new and unused before sending it back.


Please contact us at service@mohseven.com to process your return

How do I start an exchange?

Sometime we buy the wrong product or change our mind.

No worries, the best way is let us know at service@mohseven.com and we can assist you in making an exchange.

Please note that shipping charges may apply

Warranties

what is your warranties policy?

30-Day Money-Back Guarantee The screen protector must be new and unused to issue a refund. If you have installed the screen protector, it's not refundable. Dust is not covered in our return policy. You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND minus the shipping. Glass must be new and unused for a refund minus the shipping. Buyer is responsible for all shipping cost.

Screen Protectors

Screen protectors are designed to absorb impact and protect your phone’s display. If the glass cracks, it means it has taken the force of the impact.

Covered:

  • Cracks or damage from drops and impacts
  • Manufacturing defects
  • heavy scratches from normal use
     

Not Covered:

  • Improper installation
     
  • Minor scratches from normal use

     

Phone Cases

Our case warranty covers manufacturing defects under normal use.

 

Covered:

  • Fit or structural issues
     
  • Material or workmanship defects
     
  • Peeling or coating issues
     

Not Covered:

  • Damage from drops or impacts
     
  • Scratches, dents, or cosmetic wear
     
  • TPU yellowing or natural color changes over time
     
  • Lost or stolen items
     

Warranty Conditions

  • Lifetime warranty for original purchaser only
     
  • One claim per product per month
     
  • Replacement requires a shipping & handling fee

How many times can I make a warranty claim?

Warranty claims may only be submitted once every 30 days.

Only one claim is allowed per product.

Warranty claims cannot be combined.

If you have any questions or need help with your claim, please contact us at service@Mohseven.com

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International Shipping Policy

We process orders within 2-3 business days, excluding weekends and holidays. Pre-ordered items are processed within 2-3 business days of arrival in stock.
Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.

If you need any assistance with your order, please contact us immediately. We will not be able to make changes to your order after it has shipped.
Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

NOTE: We are not responsible for shipping carrier delays.

Refunds Policy

Refunds Policy
We accept returns up to 07 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at service@mohseven.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

We will send you an email once your return has been received and inspected to advise you that we have received your returned item. We will also notify you if your refund has been approved or rejected. If you are authorized, your refund will be processed and a credit will be made to your credit card or original mode of payment within a certain amount of days.

Order Process

01.

Orders are processed in 2-3 business days, excluding weekends and holidays. Items that are pre-ordered are processed within 2-3 business days of their arrival in stock.

02.

Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.

03.

If you have any questions about your order, please contact us right away at service@mohseven.com We will be unable to make changes to your order once it has been shipped.

04.

Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.